What payment methods do you accept?
Where is my refund?
Ordering and delivery
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://highlifebtq.com/account/login?return_url=%2Faccount and follow the instructions on-screen.
Where is my order confirmation?
Why has my order been canceled?
How do I cancel my order?
Can I alter my order?
Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.
When will my order arrive?
What countries do you ship to?
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order with the link provided at the bottom left of your page called "Track my Order".
How do I return an item?
Please contact our customer service team via our "Contact Us" tab linked here https://highlifebtq.com/pages/contact-us. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
What do I do if I lose my return note?
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via the "Contact Us" tab linked here https://highlifebtq.com/pages/contact-us with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return, providing it’s in “as new” condition, in its original packaging with all labels attached.